Softaculous

osTicket

Version : 1.18.1, 1.17.5, 1.14.8, 1.12.6

Votes : 271

Quickly Install osTicket with Softaculous Cloud

Develop osTicket on your Desktop

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

Space Required : 105.55 MB
Release Date : 25-10-2023
Get Support : Visit Support Site
Reviews : 12

Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.

Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.

Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

Role-based Access : Control staff's access level based on assigned groups, departments and teams.

Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.

Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.

Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff.

Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.

Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.

Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.

Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.

Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security.

Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.

Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.

Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

Ratings	Total	User	Guest
	218	0	218
	21	0	21
	4	0	4
	5	0	5
	23	0	23
Average Ratings	4.50	0.00	4.50

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FCC

Esta muy bueno, solo le falta mejorar los filtros de fechas para reportes de tickets creados, un retoque a la interface de diseño.

⚊ a Guest - larraga2(May 18, 2022, 2:44 pm)

Good Product

⚊ a Guest - accveil(April 5, 2021, 1:07 pm)

Excellent

Exceed my expectation, simple and very flexible to customize.

⚊ a Guest - Julio(October 9, 2018, 1:20 am)

Great

great support tool

⚊ a Guest - Indovision(August 2, 2018, 12:45 pm)

awesome

thats a perfect support system

⚊ a Guest - itfor(August 11, 2015, 7:58 am)

Just

I am looking for free support system for maintance of society. and it fits well thanks osticket... you did a work for me very easy. Thanks

⚊ a Guest - Osho(June 15, 2015, 5:49 pm)

Great

I have used many support system free and paid but no one I used in the past works like osticket. try osticket it's awesome!

⚊ a Guest - John(February 6, 2015, 9:48 pm)

Simple,

It just worked out of the box. It does all the basics extremely well and is highly stable and reliable. I have a small support team (including contractors) and this product does all the things I need and does them very nicely. Highly recommend you give it a try, I am confident you won't be disappointed.

⚊ a Guest - walkerb(August 9, 2013, 9:34 am)

legal

Excelente software, facil de manusear, funcionou bem, gerenciamento de help! Maravilha!

⚊ a Guest - mbsaumtf(June 28, 2013, 5:16 pm)

Outdated

Its good if you want to just use it as-is. But when you are going to theme it or customize it, you need to know more php programming knowledge to get it done. Also it is very outdated in terms of features. However the good news is that alot of other open source software uses osticket as part of the core code and is more developed than osticket.